Help & answers
Your questions, answered
Plain-English answers to the things people ask us most — what a man and van covers, how waste carriers and ULEZ work, what different clearances mean, and more.
Man & van
What is a man and van service?
A man and van is a van with a driver — and often a second pair of hands — hired for smaller moves, single-item collections and quick transport jobs, rather than a full house removal.
Read the answerWaste transfer note
What is a waste transfer note?
A waste transfer note is a record showing that your waste was passed to a registered waste carrier and describes what it was — the paperwork that proves your legal duty of care was met.
Read the answerRegistered waste carrier
What is a registered waste carrier?
A registered waste carrier is a business licensed by the Environment Agency (in England) to transport waste. Using one is how you make sure your waste is handled and disposed of legally.
Read the answerULEZ & moving
Do you pay ULEZ for a house move or removal?
The ULEZ (Ultra Low Emission Zone) is a daily charge for driving older, more-polluting vehicles in London. A ULEZ-compliant removals van pays nothing — so with a compliant firm there is no clean-air charge added to your move.
Read the answerEnd-of-tenancy clearance
What is an end-of-tenancy clearance?
An end-of-tenancy clearance empties a rented home of leftover furniture, belongings and rubbish so it is left clear and ready for the check-out inspection or the next tenant.
Read the answerProbate clearance
What is a probate house clearance?
A probate house clearance is the clearing of a home after someone has died — carried out sensitively, with documents, valuables and sentimental items set aside for the family before anything is removed.
Read the answerGoods in transit cover
What is goods in transit insurance?
Goods in transit insurance covers your belongings against loss or damage while they are being carried in the vehicle — the cover that protects your things during a move or delivery.
Read the answerBulky waste
What is bulky waste?
Bulky waste means large household items that are too big for your normal bin — things like sofas, mattresses, beds, wardrobes and appliances that need collecting separately.
Read the answer